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Contact Us
Shipping
Policy
Have a question or need assistance? Feel free to reach out to our customer service team. You can contact us via email at suppport@fortifiedcases.com
Refund & Exchange
No Refund or Exchange Policy
Due to the nature of our products being printed on demand, we are unable to offer refunds or exchanges unless the item is defective or damaged upon arrival. All sales are final.
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Defective or Damaged Items
In the rare event that you receive a defective or damaged product, please contact us within 14 days of receiving your order. We will work with you to resolve the issue by providing a replacement at no extra cost.
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Cancellation Policy
Orders cannot be canceled or modified once they have been placed due to our automated production process. Please review your order carefully before completing the purchase.
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Contact Us
If you have any questions or concerns about your order, please don't hesitate to contact our customer service team at support@fortifiedcases.com.
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Warranty
30-Day Warranty Policy
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We stand behind the quality of our products and want you to be completely satisfied with your purchase. Therefore, we offer a 30-day warranty on all eligible products. This warranty covers defects in materials and workmanship under normal use.
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Terms and Conditions:
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Coverage: The warranty covers defects in materials and workmanship for a period of 30 days from the date of purchase.
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Eligibility: To be eligible for warranty coverage, the product must have been purchased directly from our authorized resellers or our official website.
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Exclusions: This warranty does not cover damage caused by misuse, abuse, accidents, unauthorized modifications, or any other circumstances beyond normal wear and tear.
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Claim Process: To initiate a warranty claim, please contact our customer service team within 30 days of purchase. You may be required to provide proof of purchase and describe the nature of the defect.
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Resolution: Upon verification of the defect, we will either repair or replace the defective product at no additional cost to you. If a replacement is not available, we may offer a refund or store credit at our discretion.
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Shipping: Customers are responsible for shipping the defective product back to us for evaluation. We will cover the cost of return shipping for repaired or replaced items.
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Limitation of Liability: Our liability under this warranty is limited to the repair, replacement, or refund of the defective product as outlined above. We are not liable for any incidental or consequential damages arising from the use or inability to use our products.
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Modification of Terms: We reserve the right to modify or terminate this warranty policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from us, you agree to be bound by the terms and conditions of this warranty policy.
For any questions or concerns regarding our warranty policy, please contact our customer service team.